COVID-19 (Coronavirus) - updated 23rd March 2020

At Click Book Stay, the health and safety of our guests, homeowners and saff is our number one priority.  We understand that in these uncertain times, there is a growing concern with regards to Coronavirus (Covid-19) and the potential impact on our lives.

The situation is changing daily and as such, we will continue to follow guidance from the Scottish and UK Government as well as take advice from Tourism Industry bodies such as the Association of Scotland's Self-Caterers (ASSC) . As a result, this page will be monitored and reviewed regularly.

We are not in a position to enforce any travel restrictions across Scotland and Northern Ireland; however, we strongly advise against travel until the end of April.

As of today (23rd May 2020), to assist in slowing down the spread of the virus, we will not be taking any new bookings for stays between now and 31st May 2020 unless they are for essential workers (proof will be required).  

For anyone with a booking who wishes to cancel, you may very well have travel insurance that will cover the stay. This may take the form of your own separate travel insurance policy, or be covered by your bank account benefits, and most credit card providers also include travel insurance as a standard benefit. Please check your policy now, and if you have cover, make a claim. We will happily provide an invoice or other evidence to support your claim.

Alternatively, in order to support our customers, we will be offering a change of dates or credit towards a future booking on bookings with an arrival up to the 31st May.

Our amendment policy as this time is:

  • If you purchased your holiday prior to 16th March 2020 and are due to travel up to and including 31st May 2020 you can amend free of charge within the same property**
  • If you purchased your holiday from 16th March 2020 then our normal Terms and Conditions apply*
  • At least 48 hours' notice needs to be given

*Any increase in holiday cost will be charged
** Should your original property no longer be available, it will be possible to apply your credit to an alternative property within the Click Book Stay portfolio.