How to book |  Booking FAQs |  Managing your booking

How to make a booking with Click Book Stay!

1. Enter your dates, number of guests and preferred location into the search bar towards the top of the page and press 'Search'



2. You will be presented with a page of available properties.  There will be a brief overview of the accommodation and then links for 'more' information or 'book now' against each property.  To the left (towards the top of the page) you will also have the option to refine your search - here you can narrow down options.





3.  Clicking on 'Book' at this stage will take you to the live availability / booking calendar for the individual property.  You will not be committing to a booking at this point, it will simply allow you to select your dates to make sure the property is available and also check what price it will be.

When presented with the booking calendar simply enter the number of guests (grey box to the right of the calendar) and then select your arrival date from the calendar itself (click on the date) you will then be able to select the number of nights you would like to stay and you will be shown the price for the duration in the grey box to the right of the calendar.  If you would like to proceed, click 'Book Now'.  


If you have further questions simply complete the enquiry form below the booking calendar instead.



4.  If you have decided to proceed with a booking, on clicking 'Book Now' you will be presented with the following screen where you will be prompted to fill in your information.  Please note, this is a secure encrypted system.  At this stage you will also be able to enter a promotional code, should you have one, and any discount applied to your booking total.



5.  During the booking process you will be given the opportunity to purchase cancellation insurance to enable you to recover any money paid should you unavoidably have to cancel your stay.  The price is specific for your stay and will be shown on your booking screen.  We strongly recommend a cancellation insurance, whether it be this one or similar, be considered.  This is provided by a specialist 3rd party company. 



6.  If you would prefer to speak with someone you can call our office on: +44 (0)1738 506 211.  Please leave a message if you can't reach us, we're often out at properties but will be sure to call you back as soon as we are able.

We work hard to make booking with us as hassle free as possible, leaving you to enjoy your stay!





Booking FAQs

 

Question 1: Do I have to pay the full amount now?

It depends when your stay will be.  Our normal terms (unless otherwise stated on the property pages) are that 25% deposit is required to secure the booking with the balance then due 8 weeks prior to arrival.  If bookings are made within 8 weeks to arrival, then full payment will be due at the time of booking.

Question 2: What payment methods do you accept?

We accept all major credit and debit cards and bank transfers including Visa, Mastercard, and American Express. 

Question 3: Do you take Paypal?

At this moment, paypal is not one of the methods of payment that we accept.  However the card processing system that we do use, SagePay, is a secure system and masks all of your card information straight away (details are not passed to us).

Question 4: What is the security deposit?

The security deposit is an amount pre-authorised on a payment card in case of breakages and damage caused during your stay, or excess cleaning required following your stay.  Where a security deposit is requested for a booking, funds are only drawn down when a problem occurs and you would be notified first.

Question 5: Why do I need to inform you of who is coming on holiday and how old they are?

We need the names and ages of all party members for fire safety records. This includes guests that will only be there for part of the stay. Only guests that are named on the booking are authorised to stay at the property.

Question 6: What is your cancellation policy?

Once a booking deposit has been paid and the booking confirmed in writing, the Tenant is liable for the whole amount of the rent for the period booked.  Any cancellations must be made in writing and acknowledged by us.

In the event of a cancellation, the following charges will apply:

  • If notice of cancellation is given more than 8 weeks before your arrival date, 25% of the total tariff is non-refundable
  • If notice of cancellation is given with less than 8 weeks of your arrival date, the full amount is payable.
Question 7: Do we need any Holiday / Cancellation Insurance?

Yes, we certainly recommend it.  Once booked, you are liable for the complete Property rental costs. As such, it is strongly recommended that you take out suitable holiday / cancellation insurance to cover costs incurred by unexpected holiday cancellation.  Booking Protect, which is a cancellation policy, is offered as an option at the time of booking via TS Holiday Lets Ltd.  Booking Protect is an independent company and not in any way related to TS Holiday Lets. 

Question 8: What are the check in and check out times?

Guests can check in at the property from 4pm and check out by 10am unless otherwise agreed in advance.

Question 9: Can we arrange a supermarket delivery to our holiday home?

As long as that service is available in the area, it is absolutely fine to arrange a delivery.  We ask that delivery slots are arranged for a time when you will be there to accept.

Question 10: Can I bring my dog?

Many of our properties welcome well behaved pets.  Each property listing should specify whether it is possible to bring your dog(s), but if in doubt please ask and we can check that out for you.


Manage your booking


To view, amend or pay for your booking simply login to your booking via the 'manage your booking' link on the Home Page of the website or via the link at the bottom of each page.  In this area we will also include exclusive offers and advance information about new properties coming on.



The first time you try to access it you will need to create your account.  Click on the 'new user' link at the bottom of the login box that opens up.  You will then be presented with the following screen.  Simply enter your booking number and the email address you used when making your booking, then choose a password.





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